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Shipment

All orders are shipped via courier services UPS or FedEx. Delivery time - 6 working days within the European Union and 8 working days outside of European Union.

Payments

Payments are made by the popular PayPal (paypal.com), PayLane. All payments are made using a secure SSL connection. Credit card payments are handled by PayPal and our company does not have access to credit cards data or bank account information.

Return or exchange

You have the right to return or exchange the goods, but only if they are returned in the same condition as they were shipped, not bearing the signs of usage alongside intact packaging. The goods must be returned at the client’s own expense, within 14 working days from the date of arrival and with the courier of client's choice (except the post).Any duties and taxes paid are nonrefundable.The returned goods must be accompanied by all necessary documentation (return form).Please declare it as 'GOODS RETURNING' on your commercial invoice and keep your tracking number for your records. Detailed information on returns can be found in the terms&conditions.

Please send your return to: 
LE PETIT TROU
Koszykowa 14
00564 Warsaw, Poland
+48 538 272 292

Gift card

You can order a gift card worth 150 euros, 300 euros or 500 euros, packed in an exclusive box (order gift card). If you already have a gift card, the detailed instructions on how to use it can be found in the terms&conditions.

Contact

For any further questions or enquires, please contact us on office@le-petit-trou.com

For wholesale enquiries contact katarzyna.partyka@le-petit-trou.com