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Shipment

All orders are shipped via courier services UPS (domestic shipments) or FedEx (international shipments). Delivery time in Poland should not exceed 3 working days and 5 working days within the European Union( a co poza Unia? (and 7 working days outside of European Union)

Payments

Payments are made by the popular PayPal (paypal.com). All payments are made using a secure SSL connection. Credit card payments are handled by PayPal and our company does not have access to credit cards data or bank account information.

Return or exchange

You have the right to return or exchange the goods, but only if they are returned in the same condition as they were shipped, not bearing the signs of usage alongside intact packaging. The goods must be returned at the client’s own expense within 14 working days from the date of arrival. The returned goods must be accompanied by all necessary documentation (return form). Detailed information on returns is provided in the regulations.

Gift card

You can order a gift card worth 150 euros, 300 euros or 500 euros, packed in an exclusive box (order gift card). If you already have a gift card, the detailed instructions on how to use it can be found in the regulations(gift card)

Contact

For any further questions or enquires, please contact us on office@le-petit-trou.com