FAQ

We use Euro currency for all of our international sales on the site.

Payments are made by either Credit/Debit Card, Apple Pay or PayPal. All payments are made using a secure SSL connection.

All orders are shipped via courier services DHL Parcel or UPS. Delivery time depends on the destination and takes from 3 to 4 working days within the European Union and 5-7 working days outside of European Union. Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses can result in longer delivery times.

If the order has not been shipped yet, about which the customer is informed by e-mail, changes can be made or the order can be completely cancelled. Our customer service department will make every effort to assist you with the order you have already placed.

Each country has its own custom regulation. Le Petit Trou doesn’t handle clearance. Each customer will have to pay possible customer duty taxes separately.

You have the right to return or exchange the goods within 14 days from the date of your package's arrival. You can do it at your own expense with the courier of your choice (except the post) or contact our customer care for support.

Please send your return to:
DOTPACK
Wspólna 1, 42-125 Libidza, Poland
+48 796 124 931

You can find more information in our Shipping and Returns section.

Refunds will be issued within 14 days of receiving the package from customer. The payment will be made through original payment method.

Whenever you feel doubt on your size, please contact our Customer care via e-mail (customercare@le-petit-trou.com) or Instagram (@le_petittrou). We will be happy to help!

More information about Klarna you can find here.

We recommend using only the official Le Petit Trou website, available at www.en.le-petit-trou.com. This is the only authentic online store that includes our brand name in the domain. Please avoid impersonating websites and do not enter personal or financial information on them. If you have any doubts, please contact our Customer Service.

Thank you for your trust and support.