Shipping and returns

 Shipping

We ship to all countries worldwide. All orders are shipped via courier services DHL Parcel, DHL Express, UPS Express and UPS Expedited. Delivery time depends on the destination and takes 3-4 working days within the European Union and 2-4 working days outside of European Union. Delivery times are provided as guidelines only. Kindly note that delivery to rural addresses and during promotion period can result in longer delivery times.

Shipping cost for EU and UK:
Starting from 15€

Shipping cost for Croatia:
Starting from 20€

Shipping cost for USA:
Starting from 25€

Shipping cost for Canada, China and Norway:
Starting from 25€

Shipping cost for Japan, Switzerland:
Starting from 35€

Shipping cost for Oceania:
Starting from 50€

Shipping cost for Africa, Central America, South America, Iceland and Mexico:
Starting from 70€

Shipping cost for Asia (excluding China and Japan):
Starting from 100€

 

Duties and Taxes

The prices of products are expressed in Euros, inclusive of taxes and excluding customs duties, for orders outside of the EU that shall be borne by the customer.
Le Petit Trou cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
If a customer refuses a shipment, the customer is responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to the shipper. This amount will be deducted from the refund.

 

Payments

Payments are made by either Credit/Debit Card, Apple Pay or PayPal (paypal.com). All payments are made using a secure SSL connection.

 

Return and exchange

Want to return something to us? It super simple, just follow the instructions below.

To be eligible for a return, the products have to be in the same condition as they were shipped, not bearing the signs of usage alongside intact packaging. To ensure a smooth logistic process, we don’t offer exchanges. To change the size or product please make a return and place a new order. 

All returns from outside the European Union will bear returning duties, which the customer is obliged to cover, otherwise we won't be able to accept the package.

 

How to make a return?

1. Before proceeding with any return request, please contact our team at customercare@le-petit-trou.com including the number of your order in the title. You have 14 working days from receiving your order to issue a return request. 

2. You have 14 working days to return the goods after contacting our team members with return request.

3. Print and fulfill RETURN FORM and pack it with the goods you want to send to us.

4. You can use our return label, of which costs will be deducted from returned amount. Please, note that the return costs are equal to the shipping costs for a particular destination. 

5. You can also return the goods yourself, by using the address provided below on this page.  

6. After acceptance of the goods' quality, the money will be returned to your account within 14 working days from receiving the package.

DOTPACK

Wspólna 1

42-125 Libidza, Poland

+48 796 124 931

 

Complaints

In order to file a complaint, please contact our Customer Care Department by writing the order number in the title section. Complaint can be filed by sending an email to customercare@le-petit-trou.com with fulfilled complaint form and attached pictures of the defect (download the complaint file). After acceptance the complaint, in order to repair the defect, the client can send the product to the address listed below.   

LE PETIT TROU

Koszykowa 5

00-564 Warsaw, Poland

+48 538 272 292